Orders are processed Monday through Friday 9AM to 6PM
PST and will not be processed during weekends
or holidays. Orders received before 2PM PST are processed
within two business days. Please note that orders will not be shipped during
holidays and weekends.
We do not use FedEx Ground service for Hawaii and
Alaska, only express (Overnight or 2 days). Customers have to pay
for express shipping to order to these two states. We apologize for any
inconvenience this may have caused.
If any question, please contact us during business hours
(M-F 6am~6pm PST)
Return for refund within 30 days*
Please note that you may be charged a 15% Restocking Fee for non-defective returned items, or if the product is in opened or missing accessory condition.
Prices Are Subjected to Change Without Prior Notice.
Asus provides a refund for eligible returns* that are requested within 30-calendar days of the order date. Returns may subject to a restocking fee at the sole discretion of ASUS Store. All eligible refunds will be for merchandise total and applicable sales tax per original order (minus restocking fee if any). Any returns received 31-calender days or more will be returned and no longer eligible for return.
* Select items are not eligible for return
* Warranty cards with the code scratched are not eligible for return
* Warranty card returns must be initiated within 14 days of purchase
* Software, driver disc, or damaged items are not eligible for return