• Delivery FAQ
  • Why do you require a signature to receive a package?
  • Our shipments contain valuable equipment and we like to ensure that our customers receive their products safely. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where you or someone you trust will be available to sign for your package. We highly encourage customers to ship to their billing address to facilitate a faster turnaround time. To ensure our customers receive their package, signatures are required on most orders.
  • What happens if I am not available to sign for my order?
  • Most of our carriers make three attempts to deliver a package. After three delivery attempts, our couriers will return your order to us.
  • What should I do if my shipment is lost or delayed?
  • Please notify carrier and call us within 2 business days at toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST, and we will initiate a thorough search of your shipment with the carrier.
  • What should I do if my shipment arrives damaged?
  • If your product was damaged in transit, please notify carrier and call us within 2 business days at toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST to report a damaged shipment.
  • What should I do if my shipment is missing an item(s)?
  • Please notify carrier and call us within 2 business days at toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST to report an incomplete shipment, and we will check the status of your missing items.
  • We apologize for any inconvenience this may have caused. We do everything we can to ensure that your experience at store.asus.com/us makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible.