• Order Status
  • How do I check my order status?
  • Please log in to My Account –> View Order to look up the latest order status after you have successfully placed an order.
  • How do I cancel an order?
  • To attempt to cancel your order during processing, access your order details:
  • • Sign in to My Account at the top right corner of any page
  • • Find the order you want to cancel on your main account page
  • If it's still possible to cancel, you will see a Cancel Item button on the order details page that you can use to cancel your order. If there is no button, the order is already being shipped and cannot be canceled.
  • How do I know shopping on Asus is secure?
  • Asus takes your security seriously. We implement many layers of safeguards to protect your security and privacy. Our site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience. In addition, we utilize other physical and contractual practices and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
  • What are Asus sales support hours?
  • Phone support, Live Chat: 6am-6pm (PST)