• Placing Order
  • How do I place an order?
  • Browse or search by item -> Add to cart -> Click on shopping cart [checkout] -> Login or create an account -> Fill out order detail [Payment method & Shipping/Billing information] -> Complete order by submit the order [will receive confirmation number on the page and e-mail]
  • Telephone Format: (1234567890) no dash lines or brackets needed, simply type in your whole phone number.
  • For entering shipping address, please note that we do not send to PO Boxes/APO/DPO/FPO. We also do not ship to hotel, military base, schools, church and hospital.
  • Can I make changes to my order?
  • Most orders are transmitted almost immediately to our warehouse, where they're processed and shipped out. So we suggest customer to cancel the order and place the new order to prevent error.
  • If your order has already been transmitted to our warehouse for shipping, you will not have option to cancel the order and it will ship as is.
  • What should I do if I'm having trouble placing an order?
  • For any technical difficulties you are experiencing with our website, please call us toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST, or email us.
  • Can I place an order over the phone?
  • We can assisting walkthrough by phone but not placing order [due to the financial information] please call us toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST, and our knowledgeable and friendly Customer Service representatives will walkthrough with you.
  • What is the order processing time?
  • Orders are processed Monday through Friday during normal business hours and will not be processed during weekends and/or holidays. Orders received before 2 p.m. Pacific Time are processed within two business days of payment authorization. Please note that on occasion, such as during holiday rush and large sale events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible.
  • What is "delivery address not support"?
  • We validate the address with USPS address database and if address is not available in USPS database we will suggest to ship to other physical address [such as work, friend, or close family member(s)]
  • Disclaimer
  • Please note that order confirmations will only come from onlineservice@asus.com . If you receive an order confirmation from another email address, please contact us directly by calling toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST, or emailing us at onlineservice@asus.com